Troubleshooting

What should I include in a support question?

Tell us the page, what you expected, what happened, and any useful error text without including confidential client data.

Updated Jul 21, 2026 ยท Version 1
A strong support question includes the CMIForge page or feature, the steps you took, the result you expected, what happened instead, and any visible error message. Screenshots are useful when they do not contain confidential information. Never post client secrets, access tokens, passwords, connection strings, or privileged matter details in the community portal.